We have a 14 day return policy, which means you have 14 days to return your item after you have received it. Please note underwear are non returnable. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags in tact and original packaging, you must also have proof of purchase. Please note all items are checked before dispatch so any deliberate damage to items will not qualify for a refund or exchange. We do not cover the cost of return postage however we would recommend you use a tracked postal service as this will ensure receipt of your return. We are able to facilitate exchange on full price items where stock is available, however the quickest way to ensure you receive the product would be to purchase and return the original for a refund. Sales items can be returned for refund to the value of purchase only. Returns must be sent to :ARD REASON Equestrian, Mounthope Byre, East Heddon, Heddon on the wall, Newcastle Upon Tyne NE150HE Please ensure you return your order with a printout of your invoice, to enable us to recognize and process the item you are returning.
Damages and issues
All items are inspected before dispatch however please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, this way we can evaluate the issue and make it right.
We will notify you once we've received and inspected your return, and let you know if the refund is approved or not. If approved you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Terms and conditions
ARD REASON thrives off delivering comfortable, figure flattering clothing made from technical fabric that is suitable for the hard working equestrian no matter what their discipline or chores may be.
Orders to the UK will be sent via Royal Mail. We aim to process your order within two working days, however during sales and Christmas period, this may be longer. At busier times Royal Mail can be delayed with their service. Orders over £80 qualify for free postage £80 and under will be charged at £4.00 postage terms ad prices are subject to change should costs increase.
ARD REASON Equestrian will not be held responsible for any postal/courier delays, which are out of our control.
Promotional codes can only be applied per order, these codes will differ and only last a period of 3 weeks before being removed from the ARD REASON website.
When you register for an account, you will be asked to enter your email address and choose a password. You are responsible for keeping your email and password confidential. You agree that you are solely responsible for all activities that occur using your email address and password.
All of the content on this website, including information, communications, text, images, moving images, photographs, illustrations, logos and other materials, together with all trademarks and domain names are owned by ARD REASON Equestrian. The content is protected by copyright, trademark and other laws and may not be used except as permitted in these terms and conditions or with the written consent of ARD REASON Equestrian. Any unauthorized use by you of any content or marks will result in legal action taking against you. You are authorized to view, display, print and download content and individual pages from the site for personal, non commercial use only, provided you retain all the copyright proprietary notices contained on this page.
In the event that we fail to meet our high customer service standards, please do not hesitate to contact us via email or by post to
ARD REASON EQUESTRIAN
Heddon on the wall
Newcastle Upon Tyne
We aim to acknowledge your communication and start our investigation within 5 working days of receipt. We will do our very best to deal with your complaint as soon as possible and make every effort to reach a satisfactory conclusion on your behalf in order to retain your valued custom.
ARD REASON Equestrian is committed to safeguarding the privacy and security of our customers and website users. Any data is held securely and processed fairly and lawfully, in accordance with the Data Protection Act 1998 (UK)
When you purchase a product from ARD REASON Equestrian, we collect personal information such as name, email address, billing address and telephone number. This information is used in such events if there are issues with processing your order. When you browse our store online, we also receive your computer's internet protocol (IP) address, with your permission we may send you emails regarding products and sales.
When you provide us with your personal information to complete a transaction, it will be used for this specific reason and this reason only unless you give permission for marketing purpose emails also, to find out about products, services and sales.
We take precaution and follow industry best practice, to make sure your personal information is not lost, misused, accessed, altered or destroyed. Any payment information is encrypted using secure technology to try prevent unauthorized access, although no method of transmission over the internet or electronic storage is 100% secure.
Using WIFI in public places
Using an unsecure network in a public place can be risky as unauthorized people may try to intercept anything you're doing online. We recommend you only connect to secure wireless networks that you trust, and always be aware the risks associated with using public WIFI.
Phishing is the practice of tricking someone into giving confidential information. Examples include falsely claiming to be a legitimate company when sending an email to a user, in an attempt to get the user to send private information that will be used for identity theft and fraud.
We'll never ask you to send any personal details via email. If we require such details, for security reasons we'll ask you to contact us by phone. Should you receive an email claiming to be from ARD REASON Equestrian, requesting this kind of information, please don't respond, but do let us know.